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Crystal Cruises Terms & Conditions

1. General Terms & Conditions

2. Definitions

3. Cruise Fare

4. Non-Transferability/Binding Effect

5. Embarkation

6. Cancellations Prior to Embarkation

Cancellation requests must be by telephone or in writing to Crystal Cruises. If the request is received by Crystal Cruises more than 75 days prior to the Crystal Air/Sea Program or, for non Air/Sea Guests, the Cruise, departure date ("Departure Date"), a full refund of Total Fare (including cruise, air, hotel and Extended Land Programs) will be made to the Guest through the travel agent, except as noted herein below.

Later cancellations will be assessed the following charges by Crystal Cruises, regardless of a name change or stateroom resale:
- 75 to 45 days before the Departure Date: 10% of Total Fare (including cruise, air, hotel and Extended Land Programs) per Guest;
- 44 to 15 days before the Departure Date: 50%; 14 days and thereafter before the Departure Date: 100%.

All appropriate refunds will be made to the Guest through the travel agent, except for those payments made by credit card, in which case the amount of the refund will be credited directly to the cardholder's account. Any inquiries about a refund must be made by the Guest to the travel agent. Some agents may, at their discretion, withhold an agency cancellation fee. Crystal Cruises will not be responsible for the receipt by the Guest of refund monies, except for those refunds made to credit cardholder's account.

2009 World Cruise Cancellation Information:
The following per Guest cancellation fees will apply for the full 2009 World Cruise and all 2009 World Cruise segments (38 days or more):
- 150-76 days before departure = 20% of Total Fare (including cruise, air, hotel and Extended Land Programs);
- 75-45 days = 50%; 44 days and thereafter = 100%.

2009 World Cruise segments (37 days and less):
- 90-61 days before departure = 10%;
- 60-31 days = 50%; 30 days and thereafter = 100%.

Note: Refunds relating to other changes on non-canceled bookings will be sent directly to Guests' travel agents for appropriate disbursement unless specifically requested otherwise.

7. Baggage, Valuables And Other Possessions

8. Liability Limitations For Loss Of Or Damage To Property

The total value of the luggage, valuables and other personal belongings of a Guest aboard the ship who does not purchase Crystal Cruises' Cruise Protection Program, as set forth in paragraph 8, or who does not deposit valuables for safekeeping, as described in the Ticket, shall be deemed not to exceed the amount of U.S. $250 per Guest, and Crystal Cruises' liability, if any, for loss of or damage to such belongings is limited to a maximum of U.S. $250 per Guest.

Crystal Cruises provides safekeeping for valuables aboard ship and encourages Guests to deposit any jewelry or other valuables brought aboard the Ship with the Reception Desk staff who will issue a receipt for such valuables. Crystal Cruises provides an in-room personal safe for your convenience. However, Crystal Cruises shall not be liable for any loss of or damage to money, jewelry, watches, precious stones and metals, securities, financial instruments, tickets and/or other valuables unless they have been delivered to the Reception Desk for safekeeping and a receipt issued. The value of articles delivered for safekeeping shall be deemed not to exceed U.S. $250 unless the Guest declares in writing the articles delivered are of a higher value.

All settlements will be made on the basis of actual cash value (replacement cost, less depreciation) to the extent of the $250 limit of liability of Crystal Cruises. Claims for damaged items will be settled on the basis of cost of repair. No amount shall be paid in settlement of any claim without proof of the actual cash value, or repair cost, as appropriate, arising from the loss or damage. Such proof must be sent to Crystal Cruises. Crystal Cruises' liability must also be proven before any settlement will be paid. Personal belongings lost while unattended in public lounges or other public areas, whether on board the Ship or elsewhere, are not reimbursable. Losses due to ordinary wear and tear, perils of the sea, and other acts-of-God are not reimbursable.

9. Cruise Protection Program

10. Time Limits And Notice Requirements For Property And Other Non-Personal Injury Claims

11. Itinerary / Right To Change / Detention

12. Health / Pregnancy / Children / Disability / Wheelchair / Security / Indemnification

a.	The Guest represents and warrants that the Guest is physically and otherwise fit to travel; that he or she will at all times comply with the Ship's rules and regulations and orders and directions of the Ship's officers and medical staff; that his or her conduct will not impair the safety of the Ship or inconvenience other Guests. Crystal Cruises is unable to accommodate women past their 6th month of pregnancy.
b.	Crystal Cruises, the Captain or medical officer of the Ship without liability at any time may refuse to transport or may land any Guest at any port or place, or transfer the Guest to other means of transportation, because of health or physical condition, mental disorder, failure to abide by Ship regulations, failure to possess necessary passports, visas and health or vaccination certificates, or other causes rendering the Guest unfit to travel.
c.	If the Guest is refused passage or leaves the Ship prior to the end of the cruise for any of the reasons described in this section or for other reasons including, but not limited to, personal, medical, or business reasons, Crystal Cruises will not be required to refund any portion of the Ticket price, or to be responsible for any of the Guest's costs.
d.	Crystal Cruises is unable to accommodate children under six (6) months of age and reserves the right to restrict the number of those under three (3) years of age aboard the Ship. Any child under the age of eighteen (18) must be accompanied by an adult over the age of twenty-one (21). In addition, if the adult accompanying this child is not a parent, a "Parental Consent Guardianship Form" must be signed by a parent or legal guardian and received by Crystal Cruises prior to sailing. Children under the age of twenty-one (21) are not permitted in the Ship's casino or to participate in any monetary-based games of chance (including Bingo) on board.
e.	Guests with any disability, including those primarily confined to wheelchairs or scooters or who use service animals, must notify Crystal Cruises at the time of booking. Crystal Cruises strongly recommends these Guests be accompanied by someone who is able to assist them both ashore and at sea as Crystal Cruises is unable to offer special assistance. Some ports-of-call are anchorage ports, and physical conditions may preclude these Guests from going ashore. This decision must be made by the Captain of the Ship and is binding. Guests requiring a wheelchair or scooter must bring their own. Electrically powered scooters may only be brought on board upon completion of a Release and Indemnity form. Motorized scooters must not exceed 22" in width. Crystal Cruises reserves the right to limit the number of scooters on board. Portable oxygen tanks and oxygen concentrators may be used on board, provided that Crystal Cruises' Onboard Guest Services is notified via a completed Release and Indemnity form at least 30 days prior to sailing.
f.	The Guest hereby consents to a reasonable search being made of the Guest's person, baggage or other property, and to the removal and confiscation or destruction of any object which may, in the opinion of Crystal Cruises impair the safety of the Ship, be illegal or inconvenience other Guests.
g.	The Guest shall indemnify Crystal Cruises for all penalties, fines, charges, losses or expenses incurred or imposed upon Crystal Cruises or the Ship by virtue of an act or violation of law by the Guest.
h.	The Guest agrees that he or she shall not solicit for commercial purposes Guests or others on board the Ship, or advertise goods or services on board the Ship without the prior written permission of Crystal Cruises. Solicitation by vendors of goods and services, including but not limited to solicitation by travel agents, is strictly forbidden.

13. Independent Contractors / Shore Tours / Limit Of Liability

a.	Tours, including pre-cruise, post-cruise and other shore excursions, including hotels, restaurants and transportation, whether by vessel, air, rail, land or other means, not owned or operated by Crystal Cruises, are not under the operation or control of Crystal Cruises, and Crystal Cruises makes no representation of any kind as to them, and takes no responsibility for them. Crystal Cruises takes no responsibility for air or other transportation under any circumstances even if the cost of such transportation is included in the ticket price. Guests must assume responsibility for their actions while ashore and for their participation in shore activities.
b.	The Guest shall have no right to any refund and Crystal Cruises shall have no obligation or liability of any kind to the Guest for acts or omissions in connection with or arising out of arrangements with independent contractors since they are not agents or employees of Crystal Cruises. Arrangements with independent contractors include, but are not limited to the following:
	i.	services or products available for the Guest's convenience on board the Ship and furnished by doctors, dentists, nurses, barbers, hairdressers, manicurists, masseurs, spa operators, photographers, entertainers, instructors, lecturers and others;
	ii.	services, products or transportation provided elsewhere than on board the Ship which are furnished by others in connection with sightseeing tours, pre-cruise and post-cruise tours, excursions and shore trips, including, but not limited to tender service, whether arranged or organized by tour operators, travel agents or Crystal Cruises.
c.	The independent contractors shall be entitled to charge for any products sold, services rendered or transportation provided to the Guest either directly or through Crystal Cruises. Refunds will not be given for partially used services. No refund will be made for missed hotel nights or other program features due to airline delays or other factors beyond the control of Crystal Cruises. Hotel Programs and Extended Land Programs are subject to the same cancellation policy as described in "Cancellations Prior to Embarkation."
d.	Each Guest agrees that all rights, exemptions from liability, defenses and immunities of whatsoever nature referred to in the Ticket applicable to Crystal Cruises and the Ship, shall in all respects enure also for the benefit of any servant, agent or independent contractor of Crystal Cruises acting in the course of or in connection with their employment so that in no circumstances shall any such servant, agent or independent contractor as the result of so acting be under any liability to any such Guest different from that of Crystal Cruises, and for purposes of the agreement contained in this section, Crystal Cruises is or shall be deemed to be acting on behalf of and for the benefit of all persons who are or may be its servants, agents or independent contractors from time to time and all such persons shall to this extent be or be deemed to be parties to the passage contract contained in or evidenced by the Ticket.

14. Non-Liability For Medical Treatment

15. Payments By The Guest And Extra Expenses

16. No General Average

17. Use Of Guest Images

18. Time Limits and Notice Requirements for Personal Injury Claims

19. Liability Limitation For Loss Of Life Or Injury

a.	Crystal Cruises hereby disclaims all liability to the Guest for damages for infliction of emotional distress, mental anguish or psychological injury of any kind under any circumstances, when such damages were not the result of physical injury to the Guest caused by the negligence of Crystal Cruises, not the result of the Guest having been at actual risk of physical injury where such risk was caused by the negligence of Crystal Cruises, or not intentionally inflicted by Crystal Cruises.
b.	For all cruises that do not begin, end or call at a port of the United States of America, the aggregate liability of Crystal Cruises for the death of or personal injury to a Guest shall in no event exceed the monetary limitations of Standard Drawing Rights 46,666 (about US $75,331 as of May 20, 2008) as set forth in the Convention Relating to the Carriage of Guests and their Luggage by Sea, adopted at Athens on the 13th day of December 1974, and the protocol thereto adopted as of November 19, 1976 (hereinafter "Athens Convention").
c.	For all cruises that begin, end or call at a port of the United States of America and to which the damages limitations of the Athens Convention are held not to apply, the liability of Crystal Cruises for the death of or injury to a Guest shall be subject to all exemptions from and limitations of liability provided in or authorized by the laws of the United States.
d.	In addition to all of the restrictions and exemptions from liability provided in the Ticket, Crystal Cruises shall have the benefit of all Statutes of the United States of America providing for limitation and exoneration from liability and the procedures provided thereby, including but not limited to Statutes of the United States of America as set forth at 46 U.S.C. Sections 30501, 30504, 30505-30508, 30510, 182, 183, 183b, 184, 185, 186 and 30511. Nothing in the Ticket is intended to nor shall operate to limit or deprive Crystal Cruises of any such statutory limitation of or exoneration from liability, or of the benefits of any statute or law of any country which might be applicable providing for exoneration from or limitation of liability.

20. Force Majeure

21. Choice Of Law / Limitation Of Liability

22. Place Of Suit

23. Interpretation

24. Warranties / Consequential Damages Excluded

25. Notice Concerning Safety And Security

Please note :
The provisions of the ticket represent the entire agreement and a binding contract between the guest and Crystal Cruises. The guest's acceptance of the ticket constitutes the guest's consent to these provisions. These provisions supersede any oral or written representations. Any change in these provisions must be in writing and signed by the President of Crystal Cruises and may require a commensurate increase in fare. These terms & conditions are subject to change with or without notice.


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