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Holland America Line

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Holland America Line Terms & Conditions

Please read the terms & conditions carefully. There are important policies for your review.

1. Reservations

2. Deposit and Final Payment Requirements

3. Upgrade Policy

4. Change Charges

5. Cancellation Policy

A full refund (except for amounts paid for CPP) will be made for written cancellations received by Holland America Line, 300 Elliott Avenue West, Seattle, WA 98119, at least 76 days (Policy A), 91 days (Policy B) or 121 days (Policy C) prior to the date on which you are to commence travel by air, rail, sea or otherwise.

Please refer to the cruise fares page of the appropriate Holland America Line brochure for the Cancellation Policy applicable to your cruise. Cancellation fees apply to the entire cruise booking, including cruise fare, non-discountable amounts, air add-ons, ground transfers, pre-cruise and post-cruise hotel and tour packages. Guests who cancel within the dates shown below for any reason, including medical or family reasons, are subject to the following per person cancellation fees :

CANCELLATION POLICY A
75 - 57 days before commencing travel	an amount equal to deposit requirement
56 - 29 days before commencing travel	50% of gross fare
28 - 16 days before commencing travel	75% of gross fare
15 days before commencing travel	100% of gross fare

CANCELLATION POLICY B
90 - 64 days before commencing travel	an amount equal to deposit requirement
63 - 43 days before commencing travel	50% of gross fare
42 - 22 days before commencing travel	75% of gross fare
21 days before commencing travel	100% of gross fare

CANCELLATION POLICY C
120 - 91 days before commencing travel	an amount equal to deposit requirement
90 - 76 days before commencing travel	60% of gross fare
75 days before commencing travel	100% of gross fare

Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Fees incurred as a result of cancellation cannot be applied to future bookings. Refunds will mormally be made to your travel professional. travel professionals may impose their own cancellation fees. Agency fees of any nature are a matter to be decided on solely by the agency and guests.

Name changes require the prior approval of Holland America Line and may not always be possible. Cruise contracts are nontransferable. Name changes and departure date changes are considered reservation cancellations and are subject to cancellation fees.

6. Cruise Fares

7. Hotel Service Charge

8. Fares, Non-Discountable Amounts, Taxes and Surcharges

Holland America Line reserves the right not to honor any published prices that it determines were erroneous due to printing, eletronic or clerical error.

Holland America Line shall have the right to refuse or cancel any bookings made at an incorrect price whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Holland America Line shall immediately issue a credit to your credit card account in the amount of the incorrect price. Fares quoted are those currently in effect. If cost factors dictate the need for fare increases, Holland America Line may do so at any time prior to departure. Guests may cancel (without paying a cancellation fee) rather than accept a fare increase. This right does not apply to increases in Taxes, Surcharges or Fuel Supplements, as described below.

Your cruise fare includes a "Non-Discountable Amount." That portion of the fare is both non-commissionable to travel professionals and not subject to reduction in the event of a percentage discount promotion, 2-for-1 promotion or otherwise.

In addition to your cruise fare, you will also be charged an amount for Taxes. That term, as used by Holland America Line, refers to certain taxes, fees and charges imposed by governmental or quasi-governmental authorities, including port authorities and operators, relating to any aspect of your cruise or tour. If governmental action results in any element of Taxes exceeding the estimates used by Holland America Line for purposes of computing the quoted amount, they reserve the right to pass through the extra amount. Similarly, Holland America Line reserves the right to impose or pass through fuel supplements and surcharges. No right of cancellation exists under either of these circumstances. Your fare includes a fuel supplement that is used to defray a portion of their fuel costs. At the time of printing, the fuel supplement is $7 per day (maximum of $98 per voyage) for stateroom guests 1-2, and $2 per day (maximum of $28 per voyage) for stateroom guests 3-4-5. This amount is subject to change.

9. Guests with Disabilities

10. Medical Services / Infants / Pregnancy

11. Passports / Visas / Immunizations

12. Baggage Policy

Holland America Line will carry as baggage only your personal effects for your wearing, comfort or convenience during your travel with Holland America Line. Your baggage needs to be placed in securely constructed and locked suitcases or trunks. If your travel includes a land component, you are limited to two pieces of checked baggage and one overnight or light flight bag which must remain in your custody at all times.

Holland America Line does not assume any liability for loss of or damage to or delay of perishable items, medicine, liquor, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, computers, cellular telephones, cameras, hearing aids, eletric wheechairs, scooters, or other video or electronic equipment, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. These items should not be left lying about the ship or your stateroom, nor should they be left unattened on other vessels, railcars or other vehicles or in hotels, nor placed in luggage other than the bag you carry with you. In addition, Holland America Line will not assume any liability for any loss of or damage to carry-on baggage left unattended on the ship or on other modes of transportation or in hotels. Holland America's ships provide, at no extra charge, either safe-deposit boxes in the ship's Front Office or stateroom safes. Certain hotels may also provide similar facilities. Your use of safe-deposit boxes, stateroom safes or similar facilities will not increase Holland America's liability as described below.

Holland America Line cannot be responsible for any loss, delay or damage that occurs before baggage comes into Holland America's actual custody when you begin your travel with Holland America Line or after baggage leaves Holland America's actual custody at the end of your travel with Holland America Line. In particular, please note that Holland America Line assume no responsibility for loss, damage or delay while baggage is in the custody of airlines.

If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America's liability will not exceed US$100 (US$600 for guests who have purchased the Cancellation Protection Plan) unless you have specified to Holland America Line in writing the true value of your property and paid to Holland America Line before departure 1% of the value in excess of US$100 or US$600, as applicable. In that event, Holland America Line's liability will be limited to the amount so specified.

13. Cancellation Protection Program

14. Responsibility

The ms Amsterdam, ms Eurodam, ms Noordam, ms Oosterdam, ms Prinsendam, ms Volendam, ms Westerdam, ms Zaandam and ms Zuiderdam are owned by HAL Antillen N.V. and chartered to holland America Line N.V. and chartered to Holland America Line N.V. The ms Maasdam, ms Veendam, ms Ryndam, ms Rotterdam and ms Statendam are owned by HAL Nederland N.V. and chartered to Holland America Line N.V. All of these entities are affiliates of Holland America Line Inc.

Transportation aboard the ship is provided solely by the Shipowners and Charterers and pursuant to the Cruise Contract that you will receive prior to embarkation. Please note that the contract includes a clause limiting damages under applicable U.S. and International law, including the "Convention Relating to the Carriage of Passengers and Their Luggage at Sea" of 1974 as well as the Protocol to that convention (together, the "Athens Convention"), which limits Holland America Line liability for death or personal injury to a passenger to no more than 46,666 Special Drawing Rights as defined therein (approximately US$65,000 at the time of printing). The cruise contract further specifies certain courts in the State of Washington as the exclusive forum for resolving disputes.

Non-Holland America Services (such as airlines and ground carriers, shore excursions, restaurants, air ambulance, hotels and shoreside physicians) are generally performed by independent contractors. These Non-Holland America Services are solely at your risk and subject to the terms or arrangements made by you or on your behalf with the independent contractor. Holland America Line assume no responsibility with respect to these Non-Holland America Services (including cancellation, delay, injury, death or damage to property) even though Holland America Line may collect monies or make bookings.

Situations may arise which, in opinion, make it necessary for Holland America Line to cancel, advance or postpone a scheduled departure, change itineraries or make substitutions involving hotels, restaurants, ports of call, other travel components, vessels or other modes of transportation. In that event, Holland America Line do not assume responsibility or liability for any resulting losses, expenses or inconvenience. Your full cruise fare will be refunded, however, if the cruise is cancelled prior to initial embarkation. Holland America Line is not required to make refunds once travel commences regardless of the reason for guests being unable to complete their travel.

15. Ships' Registry


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