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MSC Cruise - Things to know before you
go |
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Q : |
Where can I keep my valuables? |
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A :
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You are advised to use the
complimentary safes available in your
stateroom for your jewelry and other
valuables.
MSC cannot be held responsible for the
loss of valuables. |
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Q : |
What should I pack? And what about a
dress code? |
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A :
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It is recommended that you bring along
lightweight, "resort casual" clothing -
including a swimsuit with cover-up,
comfortable rubber-soled sandals or
deck shoes to wear poolside, and
walking shoes for shoes trips. If you
like to exercise or participate in
sports, bring any fitness clothing and
footwear you may need. A hat or visor
is recommended for sun protection.
For evenings, resort casual is also
appropriate (no jeans, T-shirt, shorts,
or bare feet, please after 6pm on the
ship).
For formal evenings, cocktail dresses
for women and suits or jacket and ties
for men are appropriate (1 formal on 4
to 6 night cruises ; 2 formals on 7 -
10 night cruises; 3 formals on 11 - 14
night cruises, and 4 on 15 night or
longer cruises).
Be sure to pack all items of
importance, such as tickets, passports,
medicines, and jewelry, in a separate
carry-on bag. On the last evening of
your cruise, your luggage will be
collected for disembarkation the
following morning. You will want to
pack a separate overnight bag to
accommodate your last evening's clothes
and toiletries to carry off the ship
with you. |
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Q : |
What documents are required? |
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A :
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Guests must be in possession of a valid
passport which has 6 months validity
before the departure date and any visas
for boarding the ship in the country in
which they embark. Please note that you
are responsible for securing the
necessary visas and immunizations. |
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Q : |
Do I need any vaccinations? |
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A :
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It is recommended that passengers
discuss their plans with their doctor
or health-care professional prior to
departure to ensure they are fit to
travel. Inoculations are often
recommended but in certain conditions
they are required. The World Health
Organization (WHO) (www.who.int/vaccines-diseases)
provides guidelines on the vaccinations
necessary for each country.
Passengers cruising to Brazil may
require an entry visa and/or
vaccination against yellow fever.
Please note that this information is
subject to change by the Brazilian
Authorities without notice, so we
suggest that passengers contact the
Brazilian embassy or consulate in their
own countries to check the latest
information. |
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Q : |
Can I take a cruise if I'm pregnant? |
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A :
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Women who are no more that 28 weeks'
pregnant by the end of the cruise may
cruise with us on presentation of a
medical certificate stating they are
fit to travel. |
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Q : |
Can I smoke? |
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A :
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Smoking is only permitted in the
designated Smoking Areas and on the
open decks. Smoking is not allowed in
the dining rooms. |
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Q : |
Can visitors come onboard? |
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A :
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Unfortunately, due to safety and
security reasons, visitors are not
allowed on the ships. |
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Q : |
What if I lose something on the ship? |
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A :
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Passengers who have lost
personal items onboard should ask the
Information Office if their property
has been found. If passengers find
unattended items, they are kindly
requested to take them to the
information Office. MSC is not
responsible for personal items lost on
the ship. |
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Q : |
Are there Wi-Fi connections onboard? |
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A :
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A Wi-Fi card is available onboard the
MSC Lirica, MSC Opera, MSC Musica and
MSC Monterey (and soon on all ship) and
enables wireless Internet connection in
certain areas of the ship displaying
the sign "MSC Hot Spot Wi-Fi Area".
Wi-Fi connection is available in most
common areas of the ships. All you need
is a prepare MSC Wi-Fi card that will
enable your laptop to access the
service.
Configuration and Activation : Your MSC
Wi-Fi card is already active and ready
for use. All you have to do is reach a
designated area and open your browser.
The system automatically connects you
to the MSC Wi-Fi portal. Insert your
Username and Password (provided on
paper). Remember, you can buy the card
from the information Office. Prices are
USD$42 for 1 hour and USD$65 for 2
hours for Caribbean and South America
cruises. For Mediterranean cruises,
prices are Euro 20 for 1 hour, and Euro
36 for 2 hours.
Conations : The service is made
possible by means of a shared bandwidth
satellite connection. For this reason,
the service may be slower during peak
usage times. Any unused credit cannot
be refunded, and the card will be
automatically cancelled at the end of
the cruise. |
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Q : |
Do you offer cellular service onboard? |
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A :
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Cellular service is currently available
on MSC Opera, MSC Lirica, MSC Lirica,
MSC Musica and MSC Monterey. We are in
the process of rolling out this
services to the other vessels in our
fleet. |
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Q : |
What are the boarding formalities? |
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A :
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Boarding begins around noon in most
ports and you should be onboard no
later than two hours before the ship's
scheduled departure time. Luggage tags
are provided in your cruise ticket
documentation or at the port of
embarkation. Please fill out all of the
necessary information on these tags,
including the name of your ship, and
attach them to each price of luggage,
including any carry-on. During check-in
you will be asked to provide all of the
necessary travel documentation. If you
do not have all of the proper travel
documentation, you may not board the
ship.
Should you wish to alter your dining
time, please consult with the maitre
d'upoh boarding the ship. |
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Q : |
What can I do onboard SuperStar Virgo? |
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A :
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There are a lot of exciting and fun-filled activities for the whole family
onboard SuperStar Virgo.
Please click here for
more details.
http://www.cruises.com.sg/Star_Cruise/SuperStar_Virgo_index/7_cr_sc_Super_Star_Virgo_Overview.htm |
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Q : |
Is it safe for my children to stay in a Balcony cabin? |
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A :
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Yes, our balcony cabin comes
with high plastic panel and wooden
railing. Moreover, there is a glass
door with a safety gadget to prevent
children from gaining access to the
balcony area. |
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Q : |
How many kids can I bring? |
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A :
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For each cabin, a maximum of 2
children below 12 years gets to cruise free
with 2 full-fare paying adults. |
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Q : |
What will I receive on my
birthday? |
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A :
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The birthday treat varies from month to
month. You will also enjoy special treats and activities during your birthday
and school holidays.
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Q : |
What is the validity of the StarKids Membership? |
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A :
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The StarKids Membership is valid till the child reaches
12 years old.
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Q : |
How much does it cost for the StarKids Membership application? |
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A :
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A one-time S$10 administrative fee applies upon the approval of the
application. |
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18. |
What is the validity of the Free Cruise
voucher? |
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The Free Cruise voucher is valid for
one year from the date of issue or till
membership expires, whichever is
earlier, and is
non-transferable. |
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19. |
How much is the annual membership fee? |
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There is no need to pay annual
membership fee. |
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20. |
Who should I contact to report loss for
starKids membership card? |
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You may contact the StarKids Hotline :
6223 0002 or send us an email :
enquiry.skc@starcruises.com.my. |
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21. |
What is the replacement cost for lost /
stolen membership card? |
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A S$10 replacement fee applies for lost
/ stolen membership card. |
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22. |
What are the facilities and services available onboard SuperStar Virgo? |
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Click here for more information
http://www.cruises.com.sg/Star_Cruise/SuperStar_Virgo_index/7_cr_sc_Super_Star_Virgo_Overview.htm |
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23. |
What are the onboard activities
available for children? |
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For more information, you can log on to
www.starkidsclub.com. |
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24. |
What happens after I turned 12? |
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The StarKids Membership will automatically expires once you turned
12 years.
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25. |
Will we receive regular communication
materials from Star Cruises? |
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A copy of the StarKids newsletter -
Star Fish, will be mailed to
StarKids members on a quarterly basis. |
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26. |
How do we find out about ongoing
promotions and special offers by Star
Cruises? |
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Star Cruises will roll out regular
updates of ongoing promotions to
StarKids Club members via SMS or / and
email on an adhoc basis. Otherwise, you
may also log on to
www.starkidsclub.com |
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27. |
Who should i inform to update changes
of my personal particulars? |
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For change in address and other
information, kindly call StarKids
Hotline : 6223 0002 or via
email :
enquiry.skc@starcruises.com.my. |
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28. |
Can foreign children apply for the
StarKids Membership? |
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Foreign children holding Singapore
Student Pass may also apply if they are
Singapore RRs. |
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